Terms and Conditions

 

ARTICLE 1 - PURPOSE

 

WWW.PETESORENSEN.COM IS THE OFFICIAL RETAIL WEBSITE OF PETE SORENSEN, A FRENCH SHOE BRAND.

 

 

ARTICLE 2 - ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

 

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE IS TACITLY EFFECTED BY THE CUSTOMER'S VALIDATION OF THE ORDER.

BY PROCEEDING WITH PAYMENT, THE USER INDICATES UNRESERVED ACCEPTANCE OF THESE GENERAL CONDITIONS.

 

 

ARTICLE 3 - COMPLETION OF SALES

 

SALES ARE COMPLETED BETWEEN THE PARTIES AND OWNERSHIP IS ACQUIRED BY THE PURCHASER UPON PAYMENT FOR THE ITEM, REGARDLESS OF THE DELIVERY DATE.

 

 

ARTICLE 4 - OBLIGATION TO INFORM

 

PETE SORENSEN FULFILS ITS DUTY OF ADVICE AND PRE-CONTRACTUAL INFORMATION AS STIPULATED IN ARTICLE L121-18 OF THE CONSUMER CODE AND THE ARTICLES TO WHICH IT REFERS.

 

THE ESSENTIAL CHARACTERISTICS OF THE ITEMS ARE INCLUDED IN THE DETAILED DESCRIPTION ACCOMPANYING THE ITEM PHOTOGRAPHS.

 

COMPLIANCE WITH ARTICLE L121-19 OF THE CONSUMER CODE ARISES FROM THE ORDER CONFIRMATION. 

 

 

ARTICLE 5 - CUSTOMER ACCOUNT

 

THE SITE IS FREELY ACCESSIBLE WITHOUT REGISTRATION, BUT ANY ORDER REQUIRES REGISTRATION OF THE PURCHASER.

THE FOLLOWING ARE REQUIRED: TITLE, FIRST NAME, LAST NAME, EMAIL, PASSWORD, PHONE NUMBER, AND DELIVERY ADDRESS.

 

 

ARTICLE 6 - PRICE AND MEANS OF PAYMENT

 

PRICES ARE INDICATED INCLUDING ALL TAXES IN FRANCE AND THE EUROPEAN UNION.

PRICES ARE INDICATED EXCLUDING TAX OUTSIDE THE EUROPEAN UNION. ITEMS ARE PROVIDED AT THE PRICE IN EFFECT AT THE TIME OF ORDER PLACEMENT.

PAYMENT CAN BE MADE BY CREDIT CARD, AMERICAN EXPRESS CARD, PAYPAL, OR BY BANK TRANSFER UPON SIMPLE REQUEST.

 

PAYMENT DATA IS NOT RETAINED BY PETE SORENSEN NOR BY THE ORGANIZATION RESPONSIBLE FOR THE FINANCIAL TRANSACTION. PAYMENT IS PROCESSED IMMEDIATELY.

THE INFORMATION YOU PROVIDE TO US DURING YOUR ORDER AND CREDIT CARD PAYMENT IS SUBJECT TO AUTOMATED DATA PROCESSING BY OUR PARTNER OGONE. THE PURPOSE OF THIS AUTOMATED DATA PROCESSING IS TO DEFINE A TRANSACTION ANALYSIS LEVEL AND TO COMBAT CREDIT CARD FRAUD, IDENTITY THEFT, AND MISUSE OF YOUR IDENTITY.

PETE SORENSEN (SAS) IS THE RECIPIENT OF DATA RELATED TO YOUR ORDER.

YOUR CARD NUMBER IS NEVER TRANSMITTED OR USED AS IS, BUT BENEFITS FROM A SECURE ENCODING AND ENCRYPTION SYSTEM. THE HIGHEST SECURITY STANDARDS ARE APPLIED TO DATA STORAGE AND ALL COMPLY WITH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS). YOU MAY OBJECT TO THE COMMUNICATION OF YOUR DATA, UNDERSTANDING THAT NON-TRANSMISSION OF THIS DATA PREVENTS THE EXECUTION AND ANALYSIS OF YOUR TRANSACTION AND WILL LEAD US TO SUGGEST ANOTHER RESERVATION METHOD.

THE OCCURRENCE OF A NON-PAYMENT DUE TO FRAUDULENT USE OF A CREDIT CARD WILL RESULT IN THE REGISTRATION OF THE COORDINATES RELATED TO YOUR ORDER ASSOCIATED WITH THIS NON-PAYMENT IN A PAYMENT INCIDENT FILE. AN IRREGULAR DECLARATION OR AN ANOMALY MAY ALSO BE SUBJECT TO SPECIFIC PROCESSING.

ACCORDING TO THE INFORMATION PROVIDED BY THE ORDER ANALYSIS SYSTEM, WE MAY CONTACT YOU TO REQUEST ADDITIONAL DOCUMENTS. THE PROVISION OF THESE DOCUMENTS IS IN THIS CASE A SINE QUA NON CONDITION FOR THE VALIDATION OF YOUR RESERVATION.

 

 

ARTICLE 7 - DELIVERY RATES AND TIMES

 

DELIVERY COSTS ARE FREE FOR METROPOLITAN FRANCE VIA COLISSIMO.

FOR OTHER DESTINATIONS (REST OF EUROPE AND INTERNATIONAL), DELIVERY PRICES AND TIMES ARE MENTIONED IN THE DEDICATED SECTION "DELIVERY AND RETURNS".

DELAYS IN DELIVERY CANNOT GIVE RISE TO DAMAGES.

 

 

ARTICLE 8 - ITEM UNAVAILABILITY

 

IF, EXCEPTIONALLY, THE ORDERED ITEM IS NOT OR NO LONGER FEASIBLE BY OUR WORKSHOP, THE BUYER MAY BE REIMBURSED WITHOUT DELAY AND AT THE LATEST WITHIN SEVEN DAYS OF PAYMENT OF THE SUMS PAID.

 

 

ARTICLE 9 - QUALITY OF ARTICLES

 

THE QUANTITY AND QUALITY OF THE SHOES DELIVERED ARE THOSE SET AT THE TIME OF THE ORDER.

PETE SORENSEN RESERVES THE RIGHT TO MODIFY THE GOODS TO BE DELIVERED IN THE HYPOTHESIS DESCRIBED BY PARAGRAPH 2 OF ARTICLE R132-2 OF THE CONSUMER CODE, I.E., WHEN THE MODIFICATIONS ARE RELATED TO TECHNICAL EVOLUTION AND DO NOT GENERATE ANY PRICE INCREASE OR ALTERATION OF THE PRODUCT'S QUALITY, IT BEING UNDERSTOOD THAT THE CONSUMER IS FREE TO MENTION THE CHARACTERISTICS TO WHICH HE SUBJECTS HIS COMMITMENT.

ITEMS SOLD BY PETESORENSEN.COM ARE GUARANTEED NEW AND MADE TO ORDER, IN ACCORDANCE WITH THE LAW IN FORCE AND HAVE, IN NO CASE, BEEN PREVIOUSLY USED. THE ESSENTIAL CHARACTERISTICS OF THE ITEMS ARE PRESENTED ON WWW.PETESORENSEN.COM IN EACH ITEM DESCRIPTION.

THE CUSTOMER IS FULLY INFORMED THAT THE IMAGES, PHOTOS AND COLORS OF THE ITEMS OFFERED FOR SALE MAY NEVERTHELESS NOT PERFECTLY MATCH THE ACTUAL COLORS, DUE TO THE EFFECT OF THE INTERNET BROWSER OF THE SCREEN USED, AS WELL AS DEPENDING ON THE DEGREE OF SUNLIGHT DURING THE SEASONS, ALL LEATHERS USED IN THE MANUFACTURE OF THE SHOES BEING 100% NATURAL AND HAND-DYED. 

 

 

ARTICLE 10 - NON-COMPLIANT OR DAMAGED ITEM

 

IT RESULTS FROM ARTICLE L121-20-3 OF THE CONSUMER CODE THAT PETESORENSEN.COM, AS A PROFESSIONAL, IS FULLY RESPONSIBLE TO THE CONSUMER FOR THE PROPER PERFORMANCE OF THE OBLIGATIONS RESULTING FROM THE DISTANCE CONTRACT, WHETHER THESE OBLIGATIONS ARE TO BE EXECUTED BY THE PROFESSIONAL WHO CONCLUDED THIS CONTRACT OR BY OTHER SERVICE PROVIDERS, WITHOUT PREJUDICE TO ITS RIGHT OF RECOURSE AGAINST THEM; FURTHERMORE, THAT IT MAY BE EXONERATED FROM ALL OR PART OF ITS RESPONSIBILITY BY PROVIDING PROOF THAT THE NON-PERFORMANCE OR POOR PERFORMANCE OF THE CONTRACT IS ATTRIBUTABLE EITHER TO THE CONSUMER, OR TO THE UNFORESEEABLE AND INSURMOUNTABLE ACT OF A THIRD PARTY TO THE CONTRACT, OR TO A CASE OF FORCE MAJEURE. IN CASE OF ANOMALY CONCERNING DELIVERY, I.E., IN CASE OF DEFECTIVE OR NON-COMPLIANT ITEMS (COLOR REFERENCE ERROR), THE CUSTOMER MUST, AS SOON AS POSSIBLE OR ON THE DAY OF DELIVERY, SEND HIS CLAIMS TO PETE SORENSEN BY EMAIL AT INFO@PETESORENSEN.COM

ANY CLAIM MADE MORE THAN 3 DAYS AFTER DELIVERY CANNOT BE ACCEPTED. THE ABSENCE OF CLAIMS OR THE CUSTOMER'S FAILURE TO ISSUE RESERVATIONS MEANS THAT THE DELIVERED ITEM IS DEEMED SATISFACTORY AND CANNOT BE SUBJECT TO ANY SUBSEQUENT DISPUTE.

 

 

ARTICLE 11 - RIGHT OF WITHDRAWAL

 

ACCORDING TO ARTICLE L 121-20 OF THE CONSUMER CODE, AS AMENDED BY ORDINANCE NO. 2001-741 OF AUGUST 23, 2001, THE WITHDRAWAL PERIOD IS 14 DAYS STARTING FROM THE DAY AFTER RECEIPT OF THE ITEM.

THIS RIGHT IS EXERCISED VIA THE DEDICATED FORM LOCATED IN THE ORDER SECTION OF THE PERSONAL ACCOUNT, OR VIA A REGISTERED LETTER WITH ACKNOWLEDGMENT OF RECEIPT FORMALIZING THE 14 CALENDAR DAY PERIOD WITH PETE SORENSEN.

THE EXERCISE OF THIS RIGHT ENTAILS THE REIMBURSEMENT OF THE SUMS PAID, DEDUCTING ANY RETURN COSTS (TRANSPORT OR TAXES) IN THE FORM OF A CREDIT NOTE VALID INDEFINITELY, AFTER QUALITATIVE AND QUANTITATIVE VERIFICATION OF THE RETURNED ITEMS.

 

ARTICLE 12 - MANUFACTURING ON ORDER, PROMOTIONAL SALES AND OUTLET ITEMS.

 

FOR OUR MADE-TO-ORDER MODELS, AS WELL AS FOR ITEMS ORDERED DURING PERIODS OF POTENTIAL PROMOTIONS OR WITH A DISCOUNT EXCEEDING 30%, WE INFORM OUR CUSTOMERS THAT REFUNDS ISSUED FOLLOWING RETURNS ARE RECORDED IN THE FORM OF COMMERCIAL VOUCHERS, VALID ACROSS OUR ENTIRE RANGE, WITH NO TIME LIMIT.

 

 

ARTICLE 13 - RETURNS

RETURNS ARE OFFERED BY PETESORENSEN.COM IN THE FORM OF PREPAID RETURN LABELS SENT BY EMAIL. THE PACKAGE MUST BE IN VERY GOOD CONDITION AND MUST BE DROPPED OFF AT THE POST OFFICE.

PRODUCTS MUST BE IN GOOD CONDITION AND RETURNED IN THEIR ORIGINAL PACKAGING, TO WHICH PACKAGING COVERING THE ENTIRE PRODUCT IS ADDED; THEY MUST NOT SHOW ANY TRACE OF USE, AND MUST BE ACCOMPANIED BY THEIR ACCESSORIES.

ONLY AFTER VERIFYING THAT THESE CONDITIONS ARE MET WILL PETE SORENSEN PROCEED TO REIMBURSE, IN THE FORM OF A CREDIT NOTE, THE AMOUNTS RECEIVED FOR THE RETURNED ITEMS, WITH THE EXCEPTION OF INITIAL SHIPPING COSTS.

OTHERWISE, NO CREDIT NOTE CAN BE CLAIMED, AND THE CUSTOMER WILL REMAIN THE OWNER OF THE PRODUCT, FOR WHICH THEY MAY REQUEST RESHIPMENT.

 

 

ARTICLE 14 - DATA PROTECTION LAW

IN ACCORDANCE WITH LAW 78-17 OF JANUARY 6, 1978, REVISED BY LAW 2004-801 OF AUGUST 6, 2004, YOU HAVE A RIGHT TO ACCESS AND RECTIFY YOUR DATA. THROUGH US, AND ONLY IF YOU HAVE GIVEN YOUR INITIAL AGREEMENT AT THE TIME OF YOUR REGISTRATION, YOUR ADDRESS MAY BE TRANSMITTED TO THIRD-PARTY PARTNERS OF PETE SORENSEN. YOU MAY THUS RECEIVE OFFERS FROM OTHER COMPANIES. IF YOU DO NOT WISH THIS, PLEASE NOTIFY US BY EMAIL.

 

 

ARTICLE 15 - INTELLECTUAL PROPERTY

ALL TEXTS, COMMENTS, WORKS, ILLUSTRATIONS, AND IMAGES, WHETHER VISUAL OR AUDITORY, REPRODUCED ON THE PETESORENSEN.COM WEBSITE ARE PROTECTED UNDER COPYRIGHT, TRADEMARK LAW, PATENT LAW, AND IMAGE RIGHTS, THROUGHOUT THE WORLD. THEY ARE THE FULL AND ENTIRE PROPERTY OF OUR COMPANY.

AS SUCH, AND IN ACCORDANCE WITH THE PROVISIONS OF THE INTELLECTUAL PROPERTY CODE, ONLY USE FOR PRIVATE PURPOSES, SUBJECT TO DIFFERENT OR MORE RESTRICTIVE PROVISIONS OF THE INTELLECTUAL PROPERTY CODE, IS AUTHORIZED. ANY OTHER USE CONSTITUTES INFRINGEMENT AND IS SANCTIONED UNDER INTELLECTUAL PROPERTY LAW.

 

 

ARTICLE 16 - DISPUTE

ALL DISPUTES THAT MAY ARISE CONCERNING THE EXECUTION AND INTERPRETATION OF THESE GENERAL CONDITIONS SHALL BE BROUGHT BEFORE THE COURTS OF PARIS, WHICH SHALL HAVE SOLE JURISDICTION.

 

 

ARTICLE 17 - MISCELLANEOUS

THESE GENERAL CONDITIONS TAKE EFFECT FROM JUNE 1, 2012.

PETE SORENSEN RESERVES THE RIGHT TO MODIFY CERTAIN ELEMENTS OF THESE GENERAL CONDITIONS DURING THE YEAR.